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Melbet Rules and Regulations in India

These terms govern use of the official website and mobile application in India. They apply to every registration, account action, and bet placed through our services. By accessing or using the platform, you accept these legal requirements and agree to read and comply with all rules. Availability may depend on whether betting is allowed under your state laws.

General Terms

  • Agreement to terms:
    • By creating an account, completing registration, or using the services, you confirm that you have read, understood, and agree to these terms and the policies referenced here.
    • We may update terms to reflect legal or operational changes. We will post the updated version and, where required by law, provide notice. Continued use after an update means acceptance of the revised terms.
  • Eligibility and user requirements:
    • You must be at least 18 years of age, or the higher legal age required in your state, to place a bet or access betting services.
    • You are responsible for ensuring betting is allowed in your state and that your use is legal under local laws.
    • One account per natural person. Duplicate accounts, shared accounts, or accounts opened on behalf of third parties are not allowed.
  • Proper platform use:
    • Use the platform only for lawful betting on an event or game as listed.
    • Prohibited conduct includes automated betting, misuse of bonuses, collusion, arbitrage based on insider data, chargeback abuse, or interference with odds or systems.
    • You must keep login credentials confidential and accept responsibility for all actions taken through your account until you notify us of suspected compromise.
  • Content and intellectual property:
    • All site content, software, databases, logos, odds displays, and materials are protected by intellectual property laws.
    • You may not copy, scrape, transmit, publish, or exploit content except for personal, non-commercial use permitted by these terms.
  • Suspension and changes:
    • We may suspend, limit, or close an account for suspected breach of these terms, unlawful activity, or risk to the platform.
    • We may modify or discontinue markets, features, or services to maintain legal or operational compliance.
  • Liability limitations:
    • Services are provided on an “as available” basis. Interruptions may occur due to telecom, system maintenance, or third-party failures.
    • To the extent permitted by law, our aggregate liability for any claim is limited to the amount of your relevant stake or the amount actually available in your account related to the claim.
  • Governing rules:
    • Market-specific rules, bonus rules, sport rules, and house betting rules form part of these general terms. In the event of a conflict, specific rules for the market or event take precedence.

General Betting Rules

  • Eligibility to place bets:
    • Only verified users who meet the legal age and state-law requirements may place bets.
    • You must have sufficient cleared balance in INR to place a bet.
  • Bet acceptance and confirmation:
    • A bet is accepted only after it appears in your betting history with a unique reference and status “accepted” or equivalent.
    • If system failure occurs before confirmation, the bet may be treated as not placed.
    • Pre-match bets placed after the official start time are void, unless placed in live markets.
  • Odds, settlement, and calculations:
    • Odds are subject to change until acceptance. Accepted bets are settled at the odds shown at acceptance time.
    • Results are settled based on official sources or governing bodies for the event. If official data conflicts with live streams or third-party feeds, the official result prevails.
    • Dead-heat rules apply where more than one participant ties for a placing. Voided selections in a multi-bet are settled at odds of 1.00, and the rest of the bet stands.
  • Minimum and maximum stakes:
    • Minimum and maximum bet amounts are displayed on the bet slip or market and may vary by event, market, or account status.
    • We may set exposure limits per event or per account for risk and compliance reasons.
  • Cancellations and palpable errors:
    • Once accepted, a bet cannot be cancelled by the user.
    • We may void or adjust settlement where an obvious error occurs, including material mistakes in odds, market listing, or event status.
    • Bets may be void if an event is abandoned, postponed, or relocated, subject to market-specific rules.
  • Betting restrictions:
    • We may restrict bets or markets due to legal, integrity, or responsible betting considerations.
    • Use of bonuses may require minimum odds, market types, or wagering before withdrawal. Read each bonus rule carefully.
  • Dispute handling:
    • If you dispute settlement for a bet, submit the ticket reference and event details through support within a reasonable time. We will review official data logs and apply the relevant rules.

Payment Rules

  • Deposits:
    • Supported options for India include UPI, bank transfer such as IMPS/NEFT, cards, and select e-wallets. Availability may vary by state and provider.
    • Minimum and maximum limits, as well as any fees, are shown at the cashier before you confirm a transaction.
    • Deposits are credited once confirmed by the payment provider. Occasional delays can occur due to bank or network processing.
  • Withdrawals:
    • We may require successful KYC before releasing funds. The name on your account must match the name on the receiving method.
    • Where possible, withdrawals are processed to the same method used for deposit. If not feasible, an approved alternative may be offered.
    • Typical processing time ranges from minutes to 3 business days after approval, depending on method and checks.
    • Limits per transaction, day, or month may apply and are displayed in the cashier.
  • Verification and security checks:
    • We may request PAN, Aadhaar or equivalent ID, proof of address, proof of payment method ownership, and a selfie or live check.
    • Source-of-funds or source-of-wealth documents may be required for larger transactions, bonus abuse risk, or AML triggers.
  • Transaction rules and restrictions:
    • Third-party payments are not allowed. Only INR transactions are supported for India accounts.
    • If a deposit is reversed or charged back, we may deduct related amounts from your balance and suspend betting until resolved.
    • If a bonus is active, withdrawing early may forfeit bonuses and related winnings under the bonus rules.
  • Cancellations and reversals:
    • You may request to cancel a pending withdrawal if the option is available in your account, subject to compliance checks.
    • We may cancel or delay transactions to comply with AML, sanction screening, fraud prevention, or legal obligations.
  • Records:
    • Keep proof of payments. Your account history shows deposits, withdrawals, bonuses, and bets for your records.

Responsible Gambling

  • Commitment to safer betting:
    • Betting involves financial risk. Set budgets, read market rules, and avoid chasing losses.
  • Control tools:
    • Deposit limits, loss limits, and stake limits configurable per day, week, or month.
    • Session reminders and time-outs to pause betting for short periods.
    • Self-exclusion options for 6 months, 1 year, or permanently. During exclusion, you cannot access betting services or claim bonuses.
    • Access to account history so you can review bets and spending patterns.
  • Self-assessment and support:
    • A self-assessment questionnaire helps you evaluate risk indicators such as loss of control or betting impacting daily life.
    • If you need assistance, consider these resources:
      • Tele-MANAS (India Mental Health Helpline): 14416 or 1-800-91-4416
      • Gamblers Anonymous India: local meetings and online resources
      • Gambling Therapy and GamCare: online advice and live support
  • Our actions:
    • We may contact you regarding risky patterns, apply limits, or restrict bonuses to support safer use.

Anti-Money Laundering

  • Legal obligations:
    • We maintain controls designed to prevent money laundering and terrorism financing and to support integrity of betting services in India.
  • KYC and due diligence:
    • Identity verification may include PAN, Aadhaar or equivalent, proof of address, payment method ownership, and biometric or liveness checks.
    • Enhanced due diligence may apply for higher-risk profiles, higher transaction volumes, or unusual patterns.
  • Monitoring and detection:
    • Automated and manual monitoring of deposits, withdrawals, bonuses usage, and bet patterns against pre-defined risk scenarios.
    • Screening against sanctions, PEP, and adverse media databases where applicable.
    • Investigation of inconsistent activity such as rapid in-and-out transactions, third-party funding, or coordinated bets on the same event.
  • Consequences of violations:
    • Temporary restrictions on the account during review.
    • Freezing or blocking of funds where required by law or policy.
    • Account closure and reporting to competent authorities or payment partners, subject to legal requirements.

Privacy Policy

  • Compliance and scope:
    • We process personal data in line with the Digital Personal Data Protection Act, 2023, and other applicable laws. This policy applies to data collected through the website, app, and customer support channels.
  • Data we collect:
    • Registration and profile details such as name, date of birth, address, and contact information.
    • KYC records including identity numbers and documents.
    • Account, payment, and transaction data including deposits, withdrawals, bonuses, and bets.
    • Technical data such as device identifiers, IP address, app logs, cookies, and analytics.
    • Communications through chat, email, and in-app messages.
  • How we use data:
    • To provide services, manage your account, and settle bets and bonuses.
    • To verify identity, meet AML and legal obligations, and prevent fraud.
    • To improve products, conduct analytics, and maintain security and integrity.
    • To send service messages and marketing where permitted by law and your preferences.
  • Sharing and transfers:
    • Service providers such as payment processors, identity verification partners, fraud prevention services, and data hosting.
    • Sports integrity bodies or regulators when required by law.
    • Cross-border transfers may occur under appropriate safeguards where legally permitted.
  • Your rights:
    • Request access to your data, correction of inaccuracies, or deletion where permitted by law.
    • Withdraw consent for marketing at any time through account settings.
    • Lodge a complaint through our support channel. We will respond within a reasonable time as per applicable law.
  • Retention:
    • We retain data only as long as needed for the purposes described, and to meet legal, tax, and AML record-keeping requirements.

Security

  • Platform and data protection:
    • Transport Layer Security protects data in transit. Sensitive credentials are hashed or encrypted.
    • Systems are segmented, and access is granted on a least-privilege basis. Activity logs are monitored for suspicious events.
    • DDoS mitigation, firewalls, and intrusion detection help protect services.
  • Account security features:
    • Two-factor authentication is available for account login.
    • Device and session management tools allow you to review recent activity.
  • Organisational measures:
    • Staff training on security and privacy. Background checks are applied where appropriate.
    • Regular risk assessments, vendor due diligence, and incident response procedures.
  • Your responsibilities:
    • Set a strong password, enable two-factor authentication, keep devices updated, and log out after each session.
    • Notify support immediately if you suspect unauthorised use of your account.