Melbet Privacy Policy

Melbet collects personal information to provide and secure its services and to meet legal duties under applicable Bangladesh laws and international standards.

What personal information is collected

• Identity and verification data: full name, date of birth, ID documents, photos or video for KYC, age confirmation
• Contact details: email, phone number, address
• Account and usage data: login history, preferences, responsible gaming settings
• Transaction data: deposits, withdrawals, payment method details provided to payment providers
• Device and technical data: IP address, device identifiers, browser type, cookies, approximate location
• Communications: chat, email, and support messages

Why this information is collected

• To create and manage the user account and provide online services
• To process payments and facilitate withdrawals
• To verify identity and age, and to prevent fraud and money laundering
• To provide customer support and resolve disputes
• To improve websites, apps, and user experience through analytics
• To meet legal obligations and compliance checks

Protection measures

• Encryption in transit and at rest, strong authentication, and access controls
• Segregation of data, audit logs, and secure backups
• Vendor due diligence and confidentiality commitments
• Regular security testing and staff training on data protection

Storage and retention

• Data is kept only for as long as needed for the purposes stated or as required by law
• Financial and KYC records may be retained for a period required by anti‑money laundering and tax laws
• When retention ends, information is deleted or anonymised in a secure manner

User rights

• Access a copy of personal data
• Request correction of inaccurate information
• Request deletion, restriction, or objection to certain processing
• Withdraw consent where processing relies on consent
• Request portability of data where applicable

How rights can be used: submit a request via account settings or the support channels listed on the website. Identity verification may be required. A response will be provided within a reasonable time.

Compliance statement

• Processing follows applicable laws of Bangladesh, including the Cyber Security Act 2023, the Information and Communication Technology Act 2006 (as amended), and relevant Bangladesh Bank and financial intelligence guidance on KYC/AML where applicable
• International standards such as GDPR principles are observed where relevant to data protection, fairness, transparency, and security

Processing is lawful, fair, and transparent. Personal information is used for:

• Account creation, login, and profile management
• Payment processing, withdrawals, refunds, and chargeback handling
• Identity verification, age checks, fraud prevention, and AML screening
• Customer support, incident response, and dispute resolution
• Responsible gaming tools and risk monitoring
• Service maintenance, analytics, and website improvement
• Communications about service updates and mandatory notices
• Optional marketing based on consent and user preferences
• Compliance reporting and record keeping required by law

Melbet limits processing to the stated purposes and applies safeguards suited to the sensitivity of the information.

Users can access, update, or delete personal information through account settings or by contacting the support channels listed on the website. For corrections, users should provide accurate details and any required documents. For deletion requests, the platform may retain limited records where law requires retention, such as payment and KYC logs.

Procedure

• Submit a request through account settings or support
• Provide proof of identity if asked
• Receive confirmation or an explanation when legal limits apply

By using Melbet, the user consents to security checks and to the processing of payment information by payment service providers used for deposits and withdrawals.

This service is for persons aged 18 and above. The operator cannot confirm a user’s age without documents. Accounts found to belong to a minor will be closed, and personal data will be deleted where permitted by law. A parent or legal guardian may contact support to request deletion of a minor’s information.

Personal information may be processed in countries outside Bangladesh where service partners, payment providers, or data centres operate. Using the site signifies consent to such transfers. All partners are required to maintain confidentiality and security through contracts and industry‑standard safeguards, including appropriate transfer mechanisms such as standard contractual clauses where applicable.

Melbet evaluates partner practices and permits access only for defined purposes under written instructions.

This Privacy Policy and any disclaimer attached to it may limit or shape how certain rules apply in practice, consistent with applicable law. The disclaimer forms part of the agreement once the user accepts the policy by signing, clicking to accept, or otherwise acceding to the platform terms. If any provision is invalid under local law, the remaining provisions continue to apply to the extent permitted.

Cookies are small files saved on a device to remember settings and recognise a browser. The site uses cookies for:

• Statistics and analytics to understand usage
• Behaviour analysis to improve navigation and content
• Personalisation of settings and language
• Performance and security of online services

Retention: cookies are kept for up to 1 year unless deleted earlier by the user. Browser settings can be used to block or remove cookies, though some features may not function as intended.

Using Melbet means full acceptance of this Privacy Policy. The current version available on the website prevails over any previous versions. Continued use after updates indicates acceptance of the revised document. Users are advised to review the policy periodically for changes that affect the processing of personal information.

Personal information may be shared with third parties when required by law, to resolve disputes, to perform agreements, or to provide services such as payments, KYC verification, analytics, security, cloud hosting, and customer support. Where a list of processors is published on the website, those parties and purposes apply; if not listed, users will be informed of the purpose and scope where required.

Providing information for these purposes constitutes consent to share it as needed. Each third party processes data under its own privacy policy and legal obligations.

The website may include links to external websites or services that have their own privacy policies. Melbet is not responsible for how those websites collect, use, or protect information. Users should review the privacy terms of any external website before providing personal data.